Cookie Policy

This Cookie Policy explains how Wicked Plays Casino uses cookies and similar technologies on our website (the “Site”). It also explains the choices you have and how those choices can affect your experience.

Cookies don’t typically identify you by name on their own, but they can recognize your browser or device and help the Site remember preferences, keep you signed in, and understand what’s working well (and what isn’t).

Cookies, explained in plain English

A cookie is a small text file stored on your device when you visit a website. Cookies allow the Site to “remember” information about your visit, such as your session status, language and display preferences, and whether certain settings have already been chosen.

We may also use similar technologies (like pixels, tags, SDKs, and local storage). For simplicity, this policy refers to all of these as “cookies.”

Why Wicked Plays Casino uses cookies

Cookies support day-to-day site operations and help us improve how the Site works over time. Depending on the cookie type, they may be used to:

• Keep core features running (for example, page navigation and secure areas)
• Help protect accounts and detect suspicious activity
• Remember your settings, such as cookie choices or communication preferences
• Measure Site performance, including which pages load slowly or produce errors
• Understand how visitors use the Site so we can refine content and features

For broader privacy practices beyond cookies, see our Privacy Policy.

The cookie types you’ll see here

Not every cookie is used on every visit. Some appear only when a feature is used (such as live chat) or when you interact with specific settings.

Essential cookies (strictly necessary)

These cookies are required for the Site to function. They typically support security, network management, fraud prevention signals, session handling, and core navigation. Because they’re necessary, they usually can’t be turned off through a website preference tool (but you can still block them in your browser, which may break parts of the Site).

Functional cookies (preferences and convenience)

Functional cookies help the Site remember choices you make, such as certain preferences or previously selected settings. They can also support features like keeping you logged in longer (where available) and maintaining consistent behavior across pages.

If you disable functional cookies, some settings may reset more often, and certain features may not behave as expected.

Performance and analytics cookies (how the Site is used)

These cookies help us understand traffic and usage patterns, such as which pages are visited most, how long pages take to load, or whether users run into errors. The goal is to improve reliability and usability, not to identify you personally.

Analytics information is generally aggregated, meaning we look at overall trends rather than focusing on a specific person.

Marketing cookies (ads and measurement)

Marketing cookies may be used to measure the effectiveness of promotions and marketing campaigns, limit how often you see the same message, and understand whether content is relevant. Depending on how the Site is configured and which services are active, marketing cookies may be set by us or by third parties.

If you decline marketing cookies, you may still see promotions, but measurement and personalization may be reduced.

Third-party cookies and embedded services

Some features on the Site are powered by third parties, and those providers may set their own cookies or use similar tracking tools.

For example, Wicked Plays Casino uses LiveChat for customer support. When you open or use the chat feature, LiveChat may place cookies to enable chat functionality and help route your conversation. You can also review our Contact Us page for other support options.

We may also use third-party tools for site analytics, performance monitoring, and marketing measurement. These providers may collect information about your device and how you interact with the Site, subject to their own policies.

How consent works (and when it applies)

Where required, we’ll ask for your consent before using non-essential cookies (such as certain analytics or marketing cookies). Essential cookies are typically used without consent because they’re needed to deliver the Site and help keep it secure.

If the Site provides a cookie preference or consent tool, you can change your selections later. You can also control cookies through your browser settings (details below).

How to manage, disable, or delete cookies

You have two main ways to control cookies:

1. Browser settings Most browsers let you block cookies, delete existing cookies, or set rules for specific websites. Look for settings related to “Privacy,” “Cookies,” or “Site Data.”
2. Device controls On mobile devices, cookie controls may be available in both the browser settings and the device’s system privacy settings.

Because browsers and devices vary, refer to your browser’s help documentation for the most accurate steps.

What happens if you block cookies

Blocking or deleting cookies can change how the Site behaves. For example:

• You may need to re-enter preferences more often
• Some parts of the Site may not load properly or may not remember your session
• Security-related features may not work as intended
• Support tools such as live chat may be limited

If you’re troubleshooting a site issue, clearing cookies and cache can sometimes help, but it can also sign you out or reset saved settings.

Updates to this Cookie Policy

We may update this Cookie Policy to reflect changes in technology, legal requirements, or how the Site operates. When we post updates, the revised policy will apply from the date it is published on this page.

If changes are significant, we may provide additional notice through the Site.

Questions about cookies or privacy

For cookie or privacy-related questions, contact us at support@wickedplayscasino.com.